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TRAINING
Due to client demand and as a natural expansion of services
we currently developing training courses.
Our Trainers are experienced and use innovative, real life
situations, cost effective training detailed to suit your
individual needs.
Courses are as follows:
Telephone Training
First impressions of any business is paramount and you only
get one chance. Your business rests on your first contact
with a client and how they perceive your business. Our course
focuses on making the great first impression, telephone courtesy,
customer service. Project and promote the right corporate
image.
Front Desk Training
This course combines the telephone training and focuses on
reception and front line administration. How to increase your
productivity , being an efficient and effective worker. Create
the impression your boss wants.
Customer Service
The best way to keep your customers is to give them what they
want, a professional manner, helpful solutions, answers to
queries and concerns and general courtesy. This course is
designed to help hone your staffs skills in customer service
management, the customer leaving with a smile and your name
on its lips.
Conflict Management
How your staff can best handle conflict and dispute settlement
in a quite, courteous and efficient and professional manner.
Our course goes into conflict management and dispute resolution,
negotiation skills, how to remain calm with abusive or aggressive
people, how to turn negatives into positive outcomes.
Call Centre Training
Raise your call centre staffs skills with professional call
responses to enquiries, reduce times, handle stress levels
in an efficient and productive manner in a large volume call
environment. This course centres on quality call management,
effective call techniques, closing the sale.
Job Training
How to get that job. This course gives job seekers some directional
training on interview techniques, resume creation, self empowerment
and self confidence and directional job seeking.
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