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CONTACT
CENTRE SERVICES
Call Assist is a contact call center, providing people, systems
and processes for both short-term campaigns and long-term
sales and service contracts. Call Assist is new to the arena
of call centers and is in the process of developing the following
services:
 Both
simple and complex inbound call programs
Specialized outbound campaigns
Complex contact campaigns
Market research projects
Time critical helpdesk tracking
The operations of the Call Assist centre can be customized
to answer sales, service and marketing needs. We can support
both tightly scripted call plans and freeform text and speech
dialogue.
Call Assist wishes to utilize many types of voice and text
communication channels. The Call Assist centre will be built
on a fully integrated platform, using convergence to provide
a broad choice of communications to the customer. In its role
as total outsourced communication point Call Assist will be
able to offer:
 •
Inbound/Outbound Phone
• Inbound/Outbound Email
• Web Callback Response
• Chat Response
• Automated IVR
• SMS
By outsourcing customer communications to Call Assist, clients
access a number of benefits, including
Cost effective solutions
Ability to scale up and down rapidly
Complete Administration
Detailed record keeping and reporting
Proven technology able to handle large and small requirements
Professional call centre management
In the future we will be able to offer:
e-enabled operators equipped with smart contact centre tools
Appointment Setting
Our operators are skilled at marketing for appointments for
any industry. Appointment setting can assist salesman in achieving
their sales forecasts.
Campaign Support/Response
Our Call Centre is ready and able to assist you in your next
campaign. Any number can be advertised and our operators can
field all calls to your instruction. Whether it be for sales
inquiries, customer resource management, membership drives,
emergency assistance, after hours sales and service. The customer
and our management team train our operators on every campaign.
The more we know about your business the better we can assist
you. All training is through negotiation with the client on
their product or service. This service includes Help Desk
management and inquiry and complaint handling.
Telemarketing
Have you considered how telemarketing can be applied to your
business? Almost every organization is able to benefit from
some teleservices activity when it is correctly managed and
the objectives are clear. Consider increasing sales and profits,
reducing your cost per sale, increasing customer retention,
minimizing cancellation rates or increasing your leads. Teleservices
provides the answer you are after. Telemarketing is a proven
technique in lead generation.
Fortunately Call Assist expertise in customer care and handling
complex customer transactions provides a solid foundation
for our inbound/outbound teleservices activity for your tactical
business-to-consumer and business-to-business requirement.
Our processes are already tried, tested and continually improving,
designed to deliver the results you expect and the reports
you require, on time.
You can be confident of having options and a flexibility not
afforded by all service providers in the area. Our teleservices
offering is designed to work for you because it is results
focused. We understand that you desire repeat business and
so do we.
Our aim is to provide your organization with a seamless partnership
to staff and manage best practice customer interaction operations,
which enhance your customer loyalty and promote business growth.
Marketing Surveys/Research
In order to gain the most information from your client base
or general consumers marketing surveys and research studies
are the main focus let us help you with your next survey.
All surveys are logged with full written reports for further
analysis.
Link: Australian Survey Research Group
Order Processing / Bill Payment
With the Internet and consumer confidence growing and storefronts
decreasing let us act as your order processor and payment
area. This allows small - medium sized businesses to continue
in their production and outsourcing this function reduces
overheads with qualified staff taking order and processing
their customer payments. Full accounting procedures for all
payment systems. Order processing is quick, efficient and
cost effective.
Seminar/Trade Show Registration
Registration for an event needs to be professional and quick.
Our staff are skilled in event management and registration
and can assist in making your event a success.
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